CALABASAS, Calif. March 16, 2021 — Line 6 is re-announcing its “recall-to-repair” of Relay G10 wireless transmitters originally recalled with the U.S. Consumer Product Safety Commission in March 2020. Line 6 is urging consumers to have their Relay G10 units upgraded immediately to prevent the risk of overheating and fire. Line 6 has received several reports of instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. The latest G10T firmware version is 1.06. Transmitters must be updated if they are not on this latest version. It takes about five minutes to complete this process. Owners of the Relay G10T transmitter should visit line6.com/g10t-update for instructions and further information. Information regarding the Consumer Product Safety Commission recall notification follows:
Recall Number: 20-089
Name of Product: Line 6 Relay G10 Digital Wireless Guitar Systems and USB Charging Cables
Hazard: The lithium-ion battery can overheat and the battery cover can separate with force, posing fire and injury hazards.
Remedy: Refund, Repair
Consumers should immediately stop using the recalled products and contact Line 6 to receive a free repair for the G10 Family of Products, and a full refund for the G10T USB charging cable.
Line 6 toll-free at 877- 865-4636 from 8 a.m. to 4 p.m. PT, Monday through Friday, or online go to line6.com/g10t-update for information on how to download a firmware update for the G10 Family of Products and to get a refund for the charging cable.
Units: About 82,000 (In addition, about 4,700 units were sold in Canada)
Description: This recall involves Line 6 Relay G10, G10S (G10SR), and G10T Digital Wireless Guitar System (G10 Family of Products) that allows an electric guitar to be connected wirelessly to an amplifier. The system consists of a transmitter, a receiver, and a charger. The receivers have both a 1/4” and XLR output to connect to an amplifier or other audio equipment. The products are black in color. The Relay G10T transmitter is stamped “Relay G10” and has a four-digit date code followed by a six-digit individual serial number.
|Serial ####||Serial ###||Serial ###|
Sold At: Guitar Center, Sweetwater Sound, Musicians Friend, Sam Ash, and other small retailers nationwide and online at Amazon.com from March 2016 through December 2019 for about $180 for the G10, $250 for the G10S, $100 for the G10T and about $15 for the USB Charging cable.
Importer: Yamaha Guitar Group Inc., of Calabasas, Calif
In Conjunction With: Canada
(G10T Transmitter and G10R Receiver)
Recalled Relay G10S System (G10T Transmitter, G10SR Receiver)
Recalled Relay G10 USB Charge Cable
This recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
About U.S. CPSC: The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publiclyannounced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.saferproducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall: 800-638-2772 (TTY 301-595-7054) Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime Call to get product safety and other agency information and to report unsafe products.
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About Line 6, Inc.
For more than two decades, Line 6 has created products that empower musicians to achieve their full creative potential—from the world’s first modeling amplifier and the iconic red POD to the Helix and HX families of guitar processors and Powercab active guitar speaker systems. These and many other products have received numerous accolades and awards, including the Guitar World “Platinum Award,” the Premier Guitar “Premier Gear Award,” and the Guitar Player “Editors’ Pick” Award. For more information, visit line6.com.
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